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Rules
RULES FOR PURCHASING GOODS AND PROVIDING SERVICES IN THE E-STORE
The current version of the Rules is 2023-01-23
- CONCEPTS
1.1.The Seller - UAB Wide Wings, legal entity code 302988072, address Ramunių g. 34, Vilnius, VAT payer code LT100007528417.
1.2. e-shop - this online shop located at sales.widewings.eu.
1.3.You / Buyer - 1) a natural person who, in accordance with the applicable legislation, may enter into transactions and who purchases the goods for personal consumption (not for business purposes), 2) a legal person of the Republic of Lithuania who purchases the goods as an end user (intending to use the goods for representative or other purposes not related to the resale of the goods or their use for business, production, service purposes, 3) duly authorised representatives of all of the above persons.
1.4.Terms - these Rules, which set out the rights and obligations of the Buyer and the Seller, the conditions for the purchase of goods and services offered by the Seller and payment for them, the procedure for the delivery and return of goods and services, the liability of the parties, and any other provisions relating to the purchase of goods and services in the e-shop.
1.5 Parties / Party means the Buyer and the Seller, jointly or separately.
1.6 Goods/Services - everything that is sold in the E-Shop. As used in the Terms and Conditions, 'goods' includes services where goods and services are sold on the E-Shop, unless otherwise stated in the Terms and Conditions.
- GENERAL PROVISIONS
2.1 These Terms and Conditions are a binding legal document which sets out the rights, duties and responsibilities between the Buyer and the Seller and other provisions relating to the purchase of goods and services offered by the Seller when the Buyer purchases goods or services in the E-Shop.
2.2 In order to use the E-Shop and purchase goods and services from it, the Customer must agree to the Terms and Conditions. Once the Buyer confirms his/her acknowledgement and acceptance of the Terms and Conditions, he/she undertakes to comply with them. By purchasing goods and services in the E-Shop, the Buyer accepts the application of the Terms and Conditions and confirms that he/she has understood them. If the Buyer has not read and/or understood the Terms and Conditions or has not agreed to them, the Buyer may not purchase goods and services in the Shop.
2.3 The Buyer, by confirming that he/she has read and understood the Terms and Conditions, also confirms that he/she meets the definition of a Buyer.
2.4 The Seller shall have the right to change the Terms and Conditions at any time at its sole discretion. Amendments to the Terms and Conditions shall come into force upon their publication on the Shop. If the Buyer uses the Shop in any way after the publication of the amendments to the Terms and Conditions, the Buyer shall be deemed to have accepted all amendments to the Terms and Conditions.
- CONCLUSION OF THE SALE AND PURCHASE AGREEMENT
3.1 Registered and non-registered users may shop in the E-Shop.
3.2 The Sale and Purchase Agreement is concluded between the Seller and the Buyer. The legal relationship of sale and the contract between the Seller and the Buyer shall be deemed to have been formed when (i) the Buyer places an order by forming a shopping cart in accordance with the instructions provided by the Seller, (ii) the Buyer selects the method of delivery or collection, (iii) the Buyer selects the method of payment and pays the order in full and (iv)
3.3 The Seller shall confirm the Buyer's order by displaying and/or sending the order information and a confirmation message (by email and/or telephone) and/or a VAT invoice. In cases where the Buyer does not accept all or part of the Terms and Conditions, the Buyer shall not be able to order the goods. The Buyer can only form a basket if he/she accepts the Terms and Conditions.
3.4 The Seller shall be entitled to send or show to the Buyer other notices in the interim prior to the conclusion of the contract of sale and purchase, such as a notification of the payment to be made or a confirmation of receipt of payment.
- RIGHTS OF THE PURCHASER
4.1 The Buyer shall have the right to make purchases in the E-Shop in accordance with the Rules, other instructions and instructions of the Seller and the legislation of the Republic of Lithuania.
4.2.The Buyer-Consumer shall have the right to withdraw from the contract of sale and purchase concluded by purchasing goods in the E-Shop by notifying the Seller in writing within 14 (fourteen) days at the latest in accordance with the procedure set out in these Rules and the Civil Code of the Republic of Lithuania.
4.3 The Buyer shall also have the right to return and/or replace goods which are of poor quality and/or incorrectly completed, and to benefit from any warranties applicable to the goods.
4.4 The Buyer shall also have other rights provided for in the Terms and Conditions and/or the legislation of the Republic of Lithuania.
- BUYER'S OBLIGATIONS
5.1 The Buyer shall be obliged to pay the price of the Goods ordered and their delivery to the Buyer, as well as any other payments (if any, specified at the time of conclusion of the Contract), and the costs of returning the Goods, if any, to the Buyer.
5.2 The Buyer undertakes to accept the ordered goods in accordance with the chosen delivery method. In the event that the Buyer chooses to have the goods delivered at a pick-up location specified by the Buyer, the Buyer undertakes to do so within the time limit set by the Seller.
5.3 The Buyer shall be obliged to inspect and check the Goods on acceptance. In the event that the Buyer notices any damage to the shipment of goods from the E-Shop, clearly visible defects in the goods, or any other inconsistency between the goods and the goods ordered by the Buyer, the Buyer shall inform the Seller. The Buyer shall inform the Seller of any defects in the quality of the goods at hello@widewings.eu.
5.4 The Buyer undertakes not to use the e-shop in such a way that may jeopardise the proper functioning, security or integrity of the e-shop or restrict the ability of others to use the Shop. The Buyer is obliged to use the E-Shop only for lawful purposes.
5.5 The Buyer shall also be obliged to comply with other requirements set out in the Rules and the legal acts of the Republic of Lithuania.
- SELLER'S RIGHTS
6.1 The Seller shall have the right to suspend or discontinue the operation of the E-Shop at any time, at its sole discretion, without notice to the Buyer. In the event of suspension of the E-Shop, the orders placed by the Buyers shall be terminated, but no new orders shall be accepted from the date of suspension or termination as determined by the Seller.
6.2 The Seller shall have the right to contact the Buyer if the Seller is unclear about the order or needs to clarify the Buyer's information in order for the Seller to be able to properly fulfil the order.
6.3 The Seller shall have the right to cancel the Buyer's order in accordance with the terms and conditions set out in the Regulations.
6.4 The Seller shall have other rights provided for in these Terms and Conditions or in the legislation of the Republic of Lithuania.
- SELLER'S RESPONSIBILITIES
7.1.The Seller shall respect the Buyer's privacy, protect the confidentiality of his/her data in accordance with the procedure set out in the Terms and Conditions, the laws of the Republic of Lithuania and the E-shop's Privacy Policy.
7.4 The Seller undertakes to deliver the ordered goods to the Buyer in accordance with the Buyer's chosen method of delivery, or to prepare the goods for collection if this method of delivery is chosen.
7.5.In accordance with the Rules and the laws of the Republic of Lithuania, the Seller undertakes to accept the Buyer's returned goods.
7.6 If the Seller is unable to provide the Buyer with the goods ordered, the Seller undertakes to refund the money paid by the Buyer for the missing goods or for the whole order within 14 working days.
- PRICES AND PAYMENT FOR GOODS
8.1 All prices of the goods sold in the E-Shop are quoted in euros, including value added tax (VAT).
8.2 The Buyer, in order to order and purchase goods from the E-Shop, shall pay for them in the following way: by payment card or e-banking via the Paysera system.
8.3 The Goods shall be sold to the Buyer at the prices valid in the E-Shop at the time of placing the order. The specific price of the Goods and the amount payable for the Goods shall be displayed to the Buyer when the shopping cart is created.
8.4 If the Buyer does not agree with the price quoted, the Buyer shall not be able to proceed with the ordering process and order the Goods.
8.5 The price of the Goods does not include the cost of delivery of the Goods and the cost of services that the Buyer may order from the Seller. Unless otherwise stated, the delivery service and other services are chargeable. The prices of these services and the procedure for their calculation and payment shall be specified in the Shop.
8.6 When purchasing goods in the Shop, payment may be made by the methods specified in the Shop.
8.7 Purchase documents - order information, VAT invoices - shall be provided to the Buyer electronically in the Buyer's account, from which the Buyer can download and/or print them. These electronic purchase documents are valid without signature.
- DELIVERY AND COLLECTION OF GOODS
9.1 The Buyer has the option to choose the method of delivery. The following methods of delivery (collection) are offered in the e-shop: by courier, by post office, by collection at Wide Wings studio.
9.2 If the Buyer chooses to collect the Goods at a place and time specified by the Seller, the Buyer undertakes to collect the Goods himself or through an authorised representative at a place specified by the Seller. If the Buyer specifies a different recipient, the Buyer shall ensure that the specified recipient or his representative collects the goods at the time and place specified by the Seller.
9.3 If the Buyer chooses delivery, the Seller may deliver the Goods himself or through an authorised representative or by courier. If the Buyer chooses delivery, the Buyer undertakes to accept delivery of the goods himself and shall be in possession of a valid proof of identity. If the Buyer is unable to take delivery of the goods himself and the Seller delivers the goods (by himself or by courier) to the address indicated by the Buyer, the Seller shall be deemed to have duly delivered the goods and the Buyer shall not be entitled to claim against the Seller for delivery of the goods to the wrong person.
9.4 If the Seller specifies delivery, shipping or collection charges in the E-Shop, the Seller shall be entitled to change them at its sole discretion. The applicable fees shall be indicated in the order form in such a way that the Buyer has the opportunity to consult them before confirming the order.
9.5 If the Seller specifies delivery, dispatch or collection times on the E-Shop, the Seller shall have the right to change them at its discretion. The applicable time limits shall be indicated in the order form in such a way that the Buyer has the opportunity to consult them before confirming the order.
9.6 The time limit for delivery of the Goods to the Buyer shall commence from the due date for payment.
9.7 The Seller shall be exempt from liability for breach of the time limits for delivery of the Goods if the Goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties or circumstances beyond the control of the Buyer.
9.8.Upon the Buyer's acceptance of the consignment without any comments, it shall be deemed that the Goods have been delivered in an undamaged package, the quantity, quality and range of the Goods are in accordance with the terms and conditions of the Sale and Purchase Agreement, and the additional services related to the sale and delivery of the Goods have been performed in a proper manner.
9.9.The Seller shall not be liable for the fact that the colour, shape, smell or other parameters of the goods listed in the E-shop may not correspond to the actual size, shape, colour, the Buyer's imagination due to the characteristics of the monitor used by the Buyer, the Buyer's subjective assessment.
9.10.The risk of accidental loss or damage to the Goods shall pass to the Buyer from the time the Goods are handed over to the Buyer or its authorised representative or person who has accepted the Goods at the delivery address specified by the Buyer.
- RETURNS, EXCHANGES
10.1 The Seller's rules for the return and exchange of goods purchased in the E-Shop are set out at ssales.widewings.eu.
- PROTECTION OF BUYER DATA AND PRIVACY POLICY
11.1 The Seller shall ensure the protection and privacy of the Buyer's data when the Buyer uses the E-Shop.
11.2 The Seller's privacy policy is set out at sales.widewings.eu.
- MARKETING MEASURES TAKEN BY THE SELLER
12.1 The Seller may, at its sole discretion, conduct various promotions, discounts, and other marketing and marketing measures. The Seller shall have the right to unilaterally cancel and modify such promotions, discounts and other marketing measures at any time without prior notice. Amendments or cancellations shall be effective from the moment of their execution.
12.2 Where the Buyer has purchased an item for which the Seller has given a discount or gift or the Buyer has paid with a gift card, and the Buyer has exercised the Buyer's right to return the item, the Buyer shall only be refunded the amount actually paid by the Buyer for the item.
- RESPONSIBILITY OF THE PARTIES
13.1 The Buyer shall use the E-Shop only for lawful purposes as permitted by the Terms and Conditions and applicable law and shall be liable for any breach of this obligation.
13.2 The Buyer undertakes to ensure that the data provided by the Buyer when using the E-Shop is true, current and accurate. If the Buyer provides incorrect data, the Seller shall not be liable for any consequences arising therefrom.
13.3 The Buyer is responsible for the security of his/her registration data and undertakes not to disclose them to third parties. The Seller shall not be liable for any consequences arising from the disclosure of the Buyer's information to third parties.
13.4 If the Buyer provides his/her data to a third party who uses the E-Shop using such data, the Seller shall treat such person as the Buyer and all rights and obligations applicable to the Buyer shall apply to such person.
13.5 The Seller shall be exempt from any liability where the loss is caused by the Buyer's failure to read the Conditions and/or the Sale and Purchase Agreement, despite the Seller's advice and obligations, when given the opportunity to do so.
13.6 If the Seller's Shop contains links to the websites of other companies, institutions, organisations or persons, the Seller is not responsible for the information or activities contained therein and does not supervise, control or represent such companies and persons.
13.7 In the event of damage, the party at fault shall indemnify the other party only for direct damages.
13.8 The Seller shall not be liable for non-performance of the Purchase and Sale Agreement and/or non-delivery or delayed delivery of the Goods, if this is due to the fault of third parties or due to circumstances beyond the Seller's control and reasonable foreseeability at the time of the conclusion of the Purchase and Sale Agreement, and which the Seller could not have prevented from occurring or having consequences (Force Majeure circumstances). If the said circumstances last for more than 1 (one) month, the parties may terminate the Purchase and Sale Agreement by mutual agreement.
- FINAL PROVISIONS
14.1 The Terms and Conditions and the Sale and Purchase Agreement and the legal relations arising between the Buyer and the Seller shall be governed by the applicable laws of the Republic of Lithuania and the European Union.
14.2 The Seller shall have the right, at its sole discretion, to unilaterally change the Terms and Conditions without further notice. The amendments shall come into force from the moment of their placement in the E-Shop and shall be binding on the Buyer wishing to use the E-Shop.
14.3 The information provided on the Seller's Shop website shall be deemed to be provided to the Buyer in writing.
14.4 The Seller may at any time assign its rights and obligations under these Terms and Conditions to third parties without the consent of the Buyer and without notice to the Buyer.
14.5 In the event of any disagreement between the Buyer and the Seller, such disagreement shall be settled by negotiation. In the event that the parties fail to reach an agreement, disputes shall be finally settled in accordance with the procedure established by the laws of the Republic of Lithuania.
14.6.The Buyer-Consumer may submit a request and/or a complaint regarding the goods or services purchased in the Shop to the State Consumer Rights Protection Service (Vilniaus g. 25, 01402 Vilnius, tel. 8 5 262 67 51, fax. 8 5 279 1466, e-mail tarnyba@vvtat.lt, website www.vvtat.lt, its territorial units in the districts) or fill in the application form on the Electronic Consumer Dispute Resolution Platform, available at http://ec.europa.eu/odr/. This clause does not apply to Business Buyers.