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Return conditions
The current version of the Rules is 2023-01-23
- CONCEPTS
1.1.The Seller - UAB Wide Wings, legal entity code 302988072, address Ramunių g. 34, Vilnius, VAT payer code 100007528417.
1.2. e-shop - this online shop located at sales.widewings.eu.
1.3 You / the Buyer is a natural person who is legally able to enter into transactions and who purchases goods for personal consumption (not for business purposes).
1.4 Rules - these Rules, which set out the rules for the return and exchange of goods purchased in the E-Shop.
1.5 Parties / Party means the Buyer and the Seller, jointly or separately.
1.6 Goods/Services - everything sold in the E-Shop. As used in the Terms and Conditions, 'goods' includes services where goods and services are sold on the E-Shop, unless otherwise stated in the Terms and Conditions.
- GENERAL PROVISIONS
2.1 These Terms and Conditions set out the rights and obligations and responsibilities between the Buyer and the Seller in relation to the return and exchange of goods purchased in the E-Shop.
2.2 These rules form part of the general general rules for the purchase of goods in the E-Shop, which can be found here: sales.widewings.eu.
- RETURNS, EXCHANGES
3.1 The Buyer shall have the right to withdraw from the contract of sale and purchase concluded in the E-shop for the purchase of goods within 14 (fourteen) days from the date of delivery (receipt) of the goods, without stating a reason, except for the contracts referred to in Article 6.228, paragraph 2 of the Civil Code of the Republic of Lithuania.
3.2 In order to return the quality product(s), the Buyer must notify the Seller in writing (by email) and fill in the return form available at sales.widewings.eu. The Buyer may also submit the return form to the Seller when returning the goods. The Buyer must return the goods no later than 14 (fourteen) days from the date of delivery (receipt) of the goods.
3.3 In the case of returns of quality goods, the Buyer shall be responsible for the proper packaging of the goods for return. The Buyer shall bear the direct costs of returning the goods, unless the Seller specifies otherwise after receipt of the notice of withdrawal by the Buyer.
3.4 Goods may be returned online.
3.5 The Buyer shall be refunded the money for the returned goods, including any amounts paid by the Buyer for delivery, after the goods have been returned to the Seller.
3.6 The Buyer shall be refunded the money for the Goods to the payment account by wire transfer.
3.7 The Seller shall not be deemed to be in breach of the refund conditions if the Seller is unable to transfer the money due to the Buyer's fault (delay in returning the goods, inaccurate data, etc.).
3.8.The following conditions must be complied with when returning goods to the Buyer:
3.8.1. the returned product must be in its original or other type of packaging in good condition;
3.8.2. the returned goods must be undamaged by the Buyer;
3.8.3. the returned goods must be unused and in good condition (labels and protective films intact, but this does not apply in the case of low-quality goods);
3.8.4. the returned goods must be in the same condition as when received by the Buyer;
3.8.5. when returning an item, you must present the VAT invoice confirming the purchase of the item and complete a return request.
3.9 If the returned goods are not complete, damaged, faulty and/or improperly packaged, the Seller shall have the right not to accept the returned goods and not to refund the money paid by the Buyer for the returned goods.
3.10. In the event of the sale of goods of defective quality, the Buyer may request the replacement of the defective goods with goods of satisfactory quality, a reduction in the price of the goods, the return of the goods and a refund of the money paid for them. Replacement and return of defective goods shall be carried out in accordance with the procedure set out in these Rules and the legislation of the Republic of Lithuania.
3.11. The Buyer may not return any goods which are not subject to the laws of the Republic of Lithuania.
3.12 In the event of defective services, the Purchaser shall be entitled to demand the elimination of the defects in the provision of services, the refund of the price paid for the services, or a reduction in the price of the services.
- FINAL PROVISIONS
4.1 These Terms and Conditions are governed by the applicable laws of the Republic of Lithuania and the European Union.
4.2 The Seller shall have the right, at its sole discretion, to change the Terms and Conditions unilaterally without further notice. The amendments shall come into force from the moment of their placement in the E-Shop and shall be binding on the Buyer wishing to use the E-Shop.
4.3 The Seller may at any time assign its rights and obligations under these Terms and Conditions to third parties without the consent of the Buyer and without notice to the Buyer.
4.4 In the event of any disagreement between the Buyer and the Seller, such disagreement shall be settled by negotiation. In the event that the parties fail to reach an agreement, disputes shall be finally settled in accordance with the procedure established by the laws of the Republic of Lithuania.
4.5 The Buyer-Consumer may submit a request and/or a complaint regarding the goods or services purchased in the Shop to the State Consumer Rights Protection Service (Vilniaus g. 25, 01402 Vilnius, tel. 8 5 262 67 51, fax. 8 5 279 1466, e-mail tarnyba@vvtat.lt, website www.vvtat.lt, its territorial units in the districts) or fill in the application form on the Electronic Consumer Dispute Resolution Platform, available at http://ec.europa.eu/odr/. This clause does not apply to Business Buyers.